10097 "Nova poshta" helped to change the shipping address in the app

“Nova poshta” helped to change the shipping address in the app

The clients of “Nova poshta” can change the shipping address

“Nova poshta” offers customers more options for self-management of the premise: now forwarding* forwarding** you can draw the mobile app in the Personal account and using the API. Customers can still change the delivery address by contacting personal account Manager or the contact centre “Nova poshta” number 0-800-500-609, as well as by writing a statement and providing it to the Department.

To apply for a change of address is free, the service is valid for delivery to the office or courier. The user can track the path of the parcel. The cost of the service is determined as follows:

• Forwarding address to the Department within the city – for free

• Call from office to office in the city – 10 UAH

• The cost of forwarding address/branch to a new address within the city is determined depending on the weight of the shipment and according to the price list for additional services

• The cost of redirecting to another city for address/branch is computed according to the active tariffs of “Nova poshta” as a new account (excluding the fee of the declared value).


*Call divert – to change the shipping address for a shipment within the same locality

**Redirection – change of shipping address for a shipment in Ukraine

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